| NEW APES

Cancellation and Refund Policy for NEW APES

At NEW APES, we want you to be completely satisfied with your purchase. This Cancellation and Refund Policy outlines our practices regarding order cancellations and refunds.

1. Cancellation Policy

You may cancel your order within 24 hrs of placing it. To request a cancellation, please contact our customer service team at [insert contact information] with your order details.

If your order has already been processed or shipped, we may not be able to cancel it. In this case, please refer to our return policy below.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 48 hrs of receiving the item to initiate a return.
Incorrect Items: If you receive an incorrect item, please notify us within 48 hrs for a replacement or refund.

2.2 Non-Refundable Items

Certain items may be non-refundable, including but not limited to:

Customized or personalized products.
Products that have been opened or used, unless defective.

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at custumer.support@newapes.in with your order number and reason for the return.
Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
Shipping Costs: You may be responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days

5. Contact Us

For any questions or concerns regarding cancellations or refunds, please reach out to us at: customer.support@newapes.in

RTO (Return to Origin) and Cancellation & Refund Policy for Sellers on NEW APES

At NEW APES, we aim to ensure smooth transactions for both sellers and customers. The following policy outlines the procedures regarding Return to Origin (RTO), Order Cancellations, and Refunds for sellers using the platform.

1. Cancellation Policy

Order Cancellation by Customers:

Customers can cancel their orders within 24 hours of placing them.
If a cancellation request is received within this time frame, the seller will be notified, and the seller is expected to cancel the order via their seller dashboard.

Cancellation After 24 Hours:

Once the order has been processed or shipped, cancellation is not possible.
If the order cannot be canceled, the customer will be directed to follow the Return Policy (outlined below).

Seller’s Responsibility:

It is the seller's responsibility to promptly process the cancellation request if made within 24 hours.
If the order has been shipped before the cancellation request, the seller must inform the customer about the status and direct them to the returns process if applicable.

2. Refund Policy

Eligibility for Refunds:Refunds can be issued under the following circumstances:

Defective or Damaged Items:
If the customer receives an item that is defective or damaged, they are eligible for a refund. The customer must contact NEW APES customer support within 48 hours of receiving the product to initiate a return.
Incorrect Items:
If the customer receives the wrong product, they can request a refund or replacement. The customer must notify NEW APES customer support within 48 hours of receiving the incorrect product.

Non-Refundable Items:The following items are typically non-refundable:

Customized or personalized products.
Items that have been opened or used (unless defective).

Seller’s Responsibility:

Sellers are required to review the reason for the return or refund request.
If the item is defective, damaged, or incorrect, the seller must accept the return and process the refund.
Sellers must verify the condition of the returned items and ensure the customer’s claim is legitimate before issuing a refund.

3. Return Process

Return Process by Customers:

If a customer requests to return an item, they must contact NEW APES customer support with the order number and reason for the return.
NEW APES will provide a Return Authorization and instructions to the customer for the return.

Shipping Responsibility for Returns:

Sellers are responsible for the return order fees in cases where the return is due to seller error (e.g., defective products, incorrect items).
If the return is due to customer reasons (e.g., buyer’s remorse), the customer is responsible for the return shipping fees.
Once a return is received, the seller should inspect the returned item to verify its condition.

Seller’s Responsibility:

Sellers must ensure that the product is inspected upon return and processed in a timely manner.
Sellers are expected to update the return status in their dashboard and notify NEW APES once the return is received and verified.

4. RTO (Return to Origin) Policy

What is RTO?RTO refers to a situation where a product is returned to the seller due to failed delivery, customer refusal, or unclaimed packages.

Reasons for RTO:

Failed Delivery: If the courier is unable to deliver the product due to customer unavailability, incorrect address, or refusal to accept the product.
Unclaimed Package: If the package is not claimed by the customer after multiple delivery attempts.

RTO Fee Responsibility:

Sellers are responsible for the RTO charges incurred when the return is due to reasons like an incorrect address provided by the seller or any shipping errors caused by the seller.

RTO Process:

When an RTO occurs, the seller will be notified, and the order will be returned to the seller.
Sellers will need to inspect the returned items upon receipt.
In cases where the seller is responsible for the RTO, they will need to bear the cost associated with it.
The seller is required to restock the returned item if it is in resellable condition.

5. Refund Process for Returns and RTO

Processing the Refund:

Upon receipt of the returned item, the seller must inspect the item to confirm the issue (defective, damaged, or incorrect item).
Once the inspection is complete, the seller is required to issue the refund to the customer via the NEW APES platform. The refund will be processed back to the customer’s original payment method within 5-10 business days.

Refund Timeline:

Once the return is verified and accepted, NEW APES will initiate the refund process.
The seller will be responsible for refunding the amount to the customer, minus any applicable fees.

Seller’s Responsibility in Refunds:

Sellers must process refunds efficiently, ensuring that they comply with platform timelines.
Sellers are expected to issue refunds promptly upon receipt and inspection of the returned items.

6. Important Points for Sellers

Timely Response: Sellers must respond to cancellation and refund requests promptly to ensure a smooth process for customers.
Clear Communication: Sellers are encouraged to communicate clearly with customers about the status of their orders, returns, and refunds.
Product Inspection: It is essential for sellers to inspect the returned products and verify the condition before issuing a refund.
Return Fees: Sellers are responsible for return order fees in cases where the issue lies with the seller (e.g., defective products, incorrect shipping). Sellers should factor this cost into their pricing strategy.
Customer Satisfaction: Ensuring timely processing of cancellations, returns, and refunds will help maintain a positive seller reputation and encourage customer loyalty.

This policy aims to provide clarity for sellers on NEW APES regarding cancellations, returns, refunds, and RTOs. By adhering to these guidelines, sellers can ensure a smooth experience for customers and build a reputable presence on the platform.